Privacy Policy

Overview

At Leanne Hughes Physio ABN 19619875517, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using this website or accessing our programs, services, or resources, you consent to the practices described below.

What We Collect

We may collect the following personal information when you visit our website, book a service, or purchase a program:

• Your name and email address (e.g. when signing up to our newsletter, the Wellbeing Club, or contacting us)
• Billing and payment details, processed securely by Stripe — we do not store your card details ourselves
• Booking details, such as your preferred session date and time, when scheduling through Cal.com
• Any information you provide directly to us, such as in an email or enquiry
• Basic website usage data (e.g. pages visited, browser and device type) to help us understand how the site is used

How We Use Your Information

We collect and use your information to:

• Process your purchase and provide access to the program, session, or membership you've enrolled in
• Send you confirmations, receipts, and access or login details
• Respond to your enquiries and communicate with you about your booking or participation
• Send newsletters, updates, or program-related communications you've opted in to receive
• Improve our website, programs, and services
• Meet our legal and regulatory obligations

We will only use or disclose your personal information for the purposes for which it was collected, or as otherwise required or permitted by law.

How We Store Your Information

Your information is stored securely using reputable platforms that comply with data protection standards, including and not limited to Stripe, Google Workspace, MailerLite, and Cal.com.

We take reasonable steps to protect your personal data from misuse, interference, loss, and unauthorised access, modification, or disclosure.

AI-Assisted Tools

We use Claude, an AI assistant developed by Anthropic, to help manage email communications and content through our MailerLite account. Claude may have limited access to subscriber information solely to assist with drafting, organising, and managing email campaigns and automations. Claude does not independently store or use your data beyond this purpose.

Disclosure to Third Parties

We do not sell, trade, or rent your personal information. We may share your information with trusted third-party service providers who assist in operating our business (e.g. payment processors, email platforms), only to the extent necessary to provide the service.

All third parties are required to maintain the confidentiality and security of your information.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if any of that information is inaccurate, incomplete, or outdated.

To request access or correction, please email: support@leannehughesphysio.com

Cookies and Website Tracking

This website may use cookies or similar tracking tools to enhance your browsing experience and analyse website traffic. You can choose to disable cookies in your browser settings, but this may affect your use of the site.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our practices. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about how your personal information is handled, or if you wish to make a privacy complaint, please contact:
Leanne Hughes — support@leannehughesphysio.com

We will respond to your enquiry within a reasonable timeframe.

Effective Date: 28 July 2026